I had this conflict with a bodybuilder,...
I said to him "Sorry you cant take this computer, it was reserved by a friend of mine, sorry",...
he replied "Why cant I, common dont ******** me, when he will come back",...
i said to this "No man, get up, you really cant,...
he was so angry that he just slapped the monitor with hes whole energy...
and said to me "****ing *****, mother****er"
I looked at him and said "Mother****er you too,....
he came close to me, i thought he would throw a punch at me or somethin,...
Wow! and all this over a reserved computer?
I know you are asking about the "fear" thing, and how to deal with that, but I will get to that in a moment.
You are a student of Taekwondo (among other things). Do you really feel that you handled this situation in the manner, and with the attitude of a Taekwondoist?
"I looked at him and said 'Mother****er you too',"
Perhaps you should talk to your instructor about this in a private conference, and ask for some guidance. Your training should include how
NOT to get yourself into a fight by not stooping to the level of the other guy.
As to how the incident got started, you said you work at this internet cafe'? What is your job there? Are you the security or bouncer? What are the cafe' owner's rules about "reserving" computers for "friends" or anyone else? If there are any rules, are these rules posted so that other customers (such as Mr. Bodybuilder) can see them?
My first guess is that reserving computers at an internet cafe' is like reserving a row of seats at a movie theater. Unless tickets are sold specifically for those seats, anybody who wants to sit there might be courteous and move on when you say they are reserved, but there is nothing that requires them to do so. If you are an employee, are you within your rights to reserve a computer, or is this
not a standard policy, and you are expecting people to be courteous if you tell them it is reserved?
Was this the only computer available? If this bodybuilder fellow was a legitimate customer who had every right to use an available computer, and was ready to use one right then, it seems to me that it would be inappropriate for you to refuse him. If that is the case, perhaps you should have told your friend, "I will
try to hold a computer for you, but I'm not allowed to refuse other customers access if they want to use it. Did the bodybuilder know that you are an employee? The fact that you are an employee, and carry some authority there might have frustrated this bodybuilder, and is why he became angry if he felt he should have the right to use the computer.
What about the words you chose to address him in the first place?
"Sorry you
cant take this computer, it was reserved by a
friend of mine, sorry"
Why tell him it was for your friend? This might seem to him like a biased decision. And what is with this "cant" take this computer.
i said to this "No man, get up, you really
cant, he reserved it and he will come in 10-15 min.."
The truth is, he
could take the computer if he wanted. Instead of telling him what he "
can't" do, perhaps you could inform him that the computer was reserved, and
ask him to find another one, or wait for the next available one.
Try something like "Excuse me, sir. I'm sorry, but this computer is reserved during this time slot by another customer. Let me see if I can help you find another one. I'm sorry, sir. There does not seem to be any others available, but I'm sure someone will be done soon if you wouldn't mind waiting a moment. Thank you, sir!"
Even if he became belligerent at that point, you could still politely remind him, "I'm sorry, sir. There is nothing I can do since the computer is reserved. Please wait until another one is available." If you are within your rights to reserve computers (it is only fair then that others can reserve them as well), then you should have the backing of the cafe's policy. If you were
not within your rights, then you could have
asked him to
please wait for another computer, but then you should not have been forceful about the matter.
(btw, what about using a "reserved" note taped to the front of the computer. If you are allowed to reserve them then this seems like a way to avoid a conflict in the first place.)
was he right, or was it me?Who was the winner?
Were
you right? Did you have the authority to reserve a computer? If so, then you were right about that, but not how you did it (in my opinion).
Who was the winner? I would say that neither of you were. He did not get the computer he wanted, and his forceful, bullying ways was wrong, and could have gotten him banned from the cafe'. You survived the conflict (fortunately), but you will be a winner when you are in control of your own words and actions, and don't let someone else's rude or violent behavior bring you down to their level.
How can I fight against my fear?
Please people, any advice?Help me...
Thank you!
Fear is your mind's reaction to the
unknown, and things that you perceive to be unpleasant, painful, or harmful to you. You might have determined that he was capable of doing you bodily harm, and you might not have known whether or not you could defeat him. This 'not knowing' is what causes your fear. This fear will not go away until you either don't care about the possible harm that can come to you, or you gain the confidence that you will prevail in a fight. This confidence in a person can be a false one, or it can come from first-hand experience (either in realistic training, or in actual street fights).
I don't recommend that you go out and get into fights on purpose (morality and ethics and all those things that are foreign to some people), but the fear is not a bad thing as long as you learn how to function when fear is present. It has been said that "Courage is not the absence of fear, it is the mastery of it." This does not mean that fear never goes away, because it can, but it means that those who are brave will act in the face of fear, and master their ability to function whenever fear is present.
My advice is to train well, and work on your attitude and self control when dealing with a hostile individual. Also, don't forget to talk to your instructor about this. It is something that he/she should be made aware of, and he or she might have some good advice for you.
Good luck,
CM D.J. Eisenhart