Interesting way of dealing with customers...
I'm weighing in on this kind of late, but
I don't have "customers."
I don't think those words should go together:
martial arts instruction and
customers.
I rarely accept kids as students, but when I have (mostly so my own kids would have "peers" to interact with and ukes that were more realistic, or they were the kids of adults who were already students, and a few other special exceptions over the years) I've laways had a thorough discussion of rules and expectations with the parents-I even have a printout that goes with the contract.
None of my contracts are for more than 2 ranks, or six months, whichever comes
last, and I
have promoted students at the end of a contract-kids
and adults-and told them that they'd have to find instruction elsewhere, because we were through. I've suspended teens for being rude, and I kicked one mom out of the barn and told her to wait in the car until she could control herself (constantly talking and "coaching" her kids).
This lady didn't meet the expectations of the
relationship: if you call it a customer-provider relationship, I think it diminishes what it's supposed to be, and if you allow that kind of thinking, I think it diminshes what a
teacher is supposed to be.
That's just me, though-I have a job, and don't have to drum up business-though I might go slightly more commercial as part of my retirement, I'll still be particular about who I allow as a student-never mind who I allow to just "hang around."
Coffee?
Meals?? Really? I must be getting old: my mom was sometimes the queen of hoverers, and she'd never have done what that woman did in Oyama Shihan's dojo, and she wasn't afraid of
anyone-she just knew when to leave well enough alone, and
that her comfort wasn't a priority in that place. In fact, most of the time, she wasn't even around.......