Floating Egg
Blue Belt
Mark MacYoung hosts what he refers to as "front line psychology" seminars, which seem to primarily address serious confrontations in which de-escalation is necessary. Considering that our communication skills are not developed in a systematic fashion like reading and writing, I think we need to dig deeper than just applying strategies for dealing with already hostile individuals.
While I do not claim to be a great communicator, I have found three resources to be particularly effective. I've listed these books below for your convenience, but this isn't just a recommendation thread. I'd like to know how the rest of you deal with conflicts before they reach the point where de-escalation is necessary. This can mean conversations with employees, loved ones, or even your own internal dialogue (the most important relationship of all!).
1. The Gentle Art of Verbal Self-Defense by Suzette Haden Elgin
2. Nonviolent Communication: A Language of Compassion by Marshall Rosenberg
3. Destructive Emotions: a Scientific Dialogue With the Dalai Lama by Daniel Goleman
While I do not claim to be a great communicator, I have found three resources to be particularly effective. I've listed these books below for your convenience, but this isn't just a recommendation thread. I'd like to know how the rest of you deal with conflicts before they reach the point where de-escalation is necessary. This can mean conversations with employees, loved ones, or even your own internal dialogue (the most important relationship of all!).
1. The Gentle Art of Verbal Self-Defense by Suzette Haden Elgin
2. Nonviolent Communication: A Language of Compassion by Marshall Rosenberg
3. Destructive Emotions: a Scientific Dialogue With the Dalai Lama by Daniel Goleman
