- Joined
- Apr 18, 2002
- Messages
- 8,069
- Reaction score
- 25
Mr C has already heard this, but I am going to tell you of my experience with Ken's Trading Company/Golden Tiger out of California. A few weeks ago we received their catalog and their prices were signifigantly cheaper than my normal supplier, and they had a larger selection. My normal supplier is Tiger Claw and I will be going back to them. A week ago, we placed an order from them, mostly belts, a few gi(s) and a few weapons. My sister had asked Tess to order me an embroidered belt, so that was part of the order. When Tess placed the order two weeks ago, she specifically asked, will it be here be here by the 10th. She was told that with the exception of two items that were on back order, yes, it would be, that all orders ship within 48 hours. She said ok, as long as they were SURE that it would be here by the 10th. She was told yes. As I was out inadvertantly cutting my cable line in the yard on Monday, I saw the UPS truck drive by and not stop. I asked Tess to call them and find out what was going on, get a tracking number or something. Well, they are in Califoria and do not open til after 11:00 EST. So, she waited and called. The young lady she spoke to said (after taking 10 minutes to find the account and another 5 to find the order) that the order had not even been shipped yet! Tess asked why and was told that there was only one person working the ware house and they were backed up. Needless to say, my Office Manager/Wife was not pleased. She asked for a supervisor and was told that the supervisor would not be in for til 10:30 or 11:00 their time(1:30 to 2:00 here). At 2:00, while I was repairing the cut cable line, Tess called back and gotthe same girl.. She asked for the supervisor straight away and was told she was on the phone. Tess said she would hold, she was told that the lady would be on the phone "for quite a while." So, Tess said "fine, I'll call the corporate office." She hung up and called the number for the main office, which was not toll free and got the same girl! By now, I was a trifle grumpy and decided I needed to call. I got a different girl on the phone, one that helped me open my account. I explained that I was less than overjoyed with the company and the situation. She told me that I should speak to her supervisor and promptly got her on the phone. I explained the sitation to her and the fact that I was displeased. I got the standard insincere apology, about 9 times through the course of the conversation. She told me that I should have never been promised the order and the reason for the hold up was the embroidered belt. I asked her why this was not told to us when we placed the order. Again, canned apology. After 9 apologies I told her to can them as they were meaningless. She got girl number 1 in the office whopromptly told her she told Tess it was because of the belt. My blood pressure soared. I told Supervisor that she had caused me great hardship in terms of time and money and how did she plan to rectify this. Her answer, "i will make sure it gets shipped today, Which means you shouldhave it by Friday" I said, "Damn right you are, but what are you going to do to make up for my loss?" Her answer, nothing. I told her that as this was THEIR fault they should send it over night and eat the shipping cost. I was told "No, I can't justify that, it would cost me too much and your order doesn't justify it". She said"It would cost me 40 to 50 dolars to overnight your order, I'll not charge you for regular ground shipping but I'm not paying for over night." I said, "Do you have any idea what it is going to cost you to not overnight it?'
She said, "I have no idea and is that a threat?" I said "Yes, call the FBI". I told her that in no uncertain terms that if I did not have that package TODAY, i would tell everyone I had ever known in the MA community what a poorly run fly by night operation they are running. SHe told me to do what I had to do. I have not received my package. I also told her that I would be sending a complaint to he FTC since this crosses state boundaries and the are falsely advertising their services. She told me to do "Whatever you think yo have to, i am shipping it today regular UPS ground." So my friends, do what you want, but Ken's Trading Company/Golden Tiger gets a hearty thumbs down from me!:angry: :flammad: :disgust:
She said, "I have no idea and is that a threat?" I said "Yes, call the FBI". I told her that in no uncertain terms that if I did not have that package TODAY, i would tell everyone I had ever known in the MA community what a poorly run fly by night operation they are running. SHe told me to do what I had to do. I have not received my package. I also told her that I would be sending a complaint to he FTC since this crosses state boundaries and the are falsely advertising their services. She told me to do "Whatever you think yo have to, i am shipping it today regular UPS ground." So my friends, do what you want, but Ken's Trading Company/Golden Tiger gets a hearty thumbs down from me!:angry: :flammad: :disgust:
That "oh you do what you have to do" attitude 
