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Wow.
I’m not trying to justify how the bureaucrat handled the situation but the guy was ill-trained, and ill-informed to handle a situation like that. He was way out of his depth and became the fall guy for the incompetence above him.
That being said, one’s heart has to go out to the people of the area who are concerned about their and their families health and safety, and the central government can not even handle simple questions about their situation.
I think his observation does fine all by itself. "The bigger the government, the smaller the citizen."