congrats! in britian its daft we dont do a test just apply for a badge @£200
Well, for a quick update, the job is going well. All I have had to use is verbal judo skills. Amazingly, when you treat a potential threat as a human being, they tend to respond positively! Homeless guy with an imaginary friend that he hates? Sympathize with him, but tell him his imaginary friend is causing a ruckus. He will then chew out his imaginary friend, apologize to you on his behalf, and clear out without incident (true story). Punk kids with an obvious disrespect for authority, an intimidating deeanor, and a pit bull who is obviously there to be threatening? Bring a treat for the dog, and BS with the kids, forming an aliance with them, and they will leave your employees alone, pick up after themselves, and clear out if necessary.
My goal is not to have to fight on this job, and by treating people with respect and dignity, I so far haven't had to. This frees me up to read more books!