The only way I made mine better was from constructive criticism. Of course it did not feel so constuctive, merely critical ... but I got over it pretty quick. You can't fix it if you don't know something is wrong. Rather than complain, I also suggest you making the "constructive" comments that can be built on. Realize a bunch of web design is strictly designer preference, and not always for commercial consumption. But in the Tracy's place, it is such a huge concern financially, I would think some redesign might be considered.
Look at what the IKKA has done. 100% better than it was. Mine improved maybe 60% as I retained stuff I liked, but compromised or saw the reason to change other things.