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I've been with hostmonster for years. They are very reliable, and you can talk to/chat with live people whenever you have an issue. The customer service has been terrific. I had a problem where I hosed up a database one time and the guys were awesome.
Hmm... that's odd, bill. The issues they helped me fix were .htaccess issues with my wordpress blog. They were great. Maybe you got the second string. The issue was fixed within a few minutes while chatting live with a server monkey.Just FYI, Hostmonster and Bluehost are the same company. I had a hosting account with both of them at the same time without knowing they were one and the same, and it led to certain problems; cpanel from one thought it was cpanel for another, and etc. And they were fine with support, except at one point one of my dormant websites got hacked (.htaccess overwritten) and I didn't know about that particular trick. Opened a ticket with Hostmonster/Bluehost and they told me there was nothing wrong, they could see no problems. I had to figure it out on my own. Removed the .htaccess file, left the directory empty; then it happened again a few days later. That's when I decided to just let my contract(s) lapse and moved to (cheaper) iPage. We'll see how that goes. Seriously, they could not figure out my .htaccess file had been hacked and was redirecting all incoming requests to foreign servers? I could tell that, I just didn't know why (at first). I am not supposed to be smarter than them about their own servers.
Hmm... that's odd, bill. The issues they helped me fix were .htaccess issues with my wordpress blog. They were great. Maybe you got the second string. The issue was fixed within a few minutes while chatting live with a server monkey.
This is an auto-generated copy of support request EAO-12239-804 that has been opened at BlueHost.com.
Please allow a minimum of 24 hours for a reply. Below is the contents of your support request:
IP: XXX
Hello,
I own the domain X which is hosted on Bluehost. One of my subdomains is Y and it should be active, but it appears that it is being hijacked somehow. When I got to X/Y, I get to my website. But when I got to Y, I get redirected to a website in Russia:
*********************
Reported Attack Page!
This web page at network-teaser.ru has been reported as an attack page and has been blocked based on your security preferences.
Attack pages try to install programs that steal private information, use your computer to attack others, or damage your system.Some attack pages intentionally distribute harmful software, but many are compromised without the knowledge or permission of their owners.
*********************
I am then redirected to http://network-teaser.ru/getup/index.php
Can you give me any idea of what is happening? Thanks!
Best Regards,
Bill Mattocks
Thank you for contacting support,
I am unable to duplicate your issue.
When I go to your site i get a page that says "I moved to a new place.
Your browser should automatically take you there in 10 seconds. If it doesn't please go to http://www.flickr.com/photos/wigwam/sets/"
There is no redirect on your index.php file. If your site has been hacked it must be at http://www.flickr.com/photos/wigwam/sets/
Thank you,
XXXNAMEXXX
BlueHost.com
888.401.4678
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