Let me also, for the record, state the following. Most customers, i.e. business owners, are not psychopaths. At least not from the beginning. I would say that most of them are regular people who know nothing about security procedure, laws, risk management etc., and who for this very reason hire an authorized security company because they've gotten the impression that those guys are professionals who know what they're doing. I also believe that, at least deep down, most customers believe that if the were to make a suggestion in the manner of "I have a problem, and I was thinking that maybe we could solve it like this", then of course, said security company would also object to said solution should it prove to be illegal or otherwise inadvisable. But that's now how things play out in real life. In reality, most companies will tell the client that "sure! If you want it that way, then you'll get it that way!" And this is no different than spoiling children - sooner or later you will have created a monster. It's happened more than a few times that we've stopped working with businesses for the simple fact that we were unable to guarantee the safety of the people we apprehended. Also, you'll hear some customers telling you whenever you've brought someone in that "ok, we'll keep an eye on that guy until the police arrive, you get your derriere back out there now and do what we're paying you to do". This is stupid as well as highly illegal, in that when you've apprehended someone, you're legally responsible for that person until you've handed them over to the police. The last customer who wanted things done this way even proceeded to call up my section leader (with my phone, no less) and tell him that he refused to pay for the work I was doing that day. Thankfully, we let him loose after that.