Walmart Steals Your Cart Because You Won't Let Them Check Your Receipt

OP
Bob Hubbard

Bob Hubbard

Retired
MT Mentor
Founding Member
Lifetime Supporting Member
MTS Alumni
Joined
Aug 4, 2001
Messages
47,245
Reaction score
771
Location
Land of the Free
9. Circuit City Customer Arrested After Refusing To Show Receipt Michael writes, "I've always taken the stance that retail stores shouldn't treat their loyal customers as criminals and that customers shouldn't so willingly give up their rights along with their money."

7. Circuit City Calls The Cops On Customer Who Tried To Redeem $40 DTV Coupon Circuit City wouldn't let Larry redeem his $40 digital transition converter box coupon unless he signed a credit slip agreeing to pay $40. Larry refused, and asked to cancel the transaction.


http://consumerist.com/5133016/consumerists-top-10-circuit-city-stories-of-all-time
 
OP
Bob Hubbard

Bob Hubbard

Retired
MT Mentor
Founding Member
Lifetime Supporting Member
MTS Alumni
Joined
Aug 4, 2001
Messages
47,245
Reaction score
771
Location
Land of the Free
Best Buy Calls Cops On You For Telling Fellow Customer Jawbone Headset Is Overpriced, Sucks

Best Buy called the cops on Alex because he told another shopper that the Jawbone headset he was considering was poor quality and marked up $30 from the manufacturer's price. Alex went to Best Buy to purchase a new Bluetooth headset because the...
3:03 PM on Thu Mar 27 2008,

Best Buy Calls 911 On Customer Asking For Refund

Best Buy calls 911 after Consumerist reader RJH asks for a refund on a nonworking Tony Bennet CD.
7:24 PM on Fri Dec 29 2006,
 

Flea

Beating you all over those fries!
MT Mentor
Joined
Nov 22, 2008
Messages
2,005
Reaction score
97
After being bullied at a few big boxes, I categorically boycott ALL businesses that check receipts. It's not hard, since I go out of my way to patronize small local businesses anyway. The last time I had no choice but to Wal-, I muscled my way past the poor little old lady who meekly asked ... I made direct eye contact with a curt "I'm not a criminal." She backed off and that was that.

It wasn't personal to her of course, but I just won't be treated that way by someone I just gave money to. Regardless of whether it's an individual or a corporation.
 

Carol

Crazy like a...
MT Mentor
Lifetime Supporting Member
MTS Alumni
Joined
Jan 16, 2006
Messages
20,311
Reaction score
541
Location
NH
Lots of places are cutting back 24 hour operations... I don't know that it's really going to save much money, because most of them actually have overnight crews working anyway... I'd keep the doors open (reasonable security permitting, of course) and have someone able to run the register because even a few sales offset some of the cost of the night crew, to me...

Not much crime here that's for sure. According to Forbes:

Metro Area Population: 420,000

RANK
gun.jpg
Crime Rate 1

There's just no love for us shift workers, I'm tellin' ya! :D
 

Archangel M

Senior Master
Joined
Dec 5, 2007
Messages
4,555
Reaction score
154
If I were the responding officer I would tell the store manager the options as I saw them:

-The customer shows the receipt and leaves

-The store lets the person go

-The store returns the customers money and takes back its property

-The store then has the option of trespass baring the customer and he/she is told that they are not welcome if they refuse to follow store policy.

Any way you slice it I'm leaving it in the stores lap. Either way I think the store is loosing a customer.
 

arnisador

Sr. Grandmaster
MTS Alumni
Joined
Aug 28, 2001
Messages
44,573
Reaction score
456
Location
Terre Haute, IN
-The store returns the customers money and takes back its property

But after it's been paid for and a receipt has been issued, is it still in any way the store's property? If so, when does it legally become the customer's property?

The store then has the option of trespass baring the customer and he/she is told that they are not welcome if they refuse to follow store policy.

Yes, and I'm guessing this would be the outcome.
 

harlan

2nd Black Belt
Joined
Oct 31, 2006
Messages
894
Reaction score
55
Location
Massachusetts
I blame this on corporate greed, a distancing of management from actual sales (and subsequent loss of people skills/face-to-face relations with customers) and a complete lack of understanding of how to fit individual stores into their communities.

Currently, there is a quiet/unspoken 'boycott' of Wal-marts in many areas. The community perception is that store workers are abused and foreign workers disadvantaged. The local response from those that can afford it is to use their purchasing power supporting other stores that are perceived as 'local'.

Add to this negative image the 'criminalization' of the employees and customers...and yet...Wal-Mart can't, or won't, make any substantive change in the way they do business.

I worked in small business for 14 years, through the early '80's 'recession', and became firmly convinced that the survival of business depended greatly on keeping loyal customers. As I saw walk-in sales drop, and regulars cut back on purchases, it was the 'regular' that kept the business afloat. And the other half of that was the personal relationships between customers, employees, and the understanding of the business as part of that small community.

As an aside, my own recent disgruntlement happened at a Barnes and Noble this week. After being treated VERY badly at the cash register by a new manager, my husband was leaving and the woman followed him. He confronted her (at this point...very angry): 'What is your problem lady?' And the response was 'Why...do you have something to hide?' The woman refused to give her name...but you can be sure I made a point of calling the company and giving details regarding the insulting behaviour of this person to good customers.

I guess in the current warped world of business (move in with a shoddy box-store, reap the dollars, and leave town after a few years after taking what could be gotten) that is shouldn't surprise people when they discover these businesses view them not as 'customers' but as 'takers'.
 

MA-Caver

Sr. Grandmaster
MT Mentor
Joined
Aug 21, 2003
Messages
14,960
Reaction score
312
Location
Chattanooga, TN
I asked the door ding at a BJ's why they were looking at receipts. She said to verify the counts match. So, I asked, "How many items in the cart?". I got a blank stare, and she started to reach for my receipt. I said, "No, how many items are in there?" This was a hugely piled cart i might add. No way you can count without emptying it. Short version, manager comes over and wants to know the hold up. I said, "She's having difficulty counting". So I was told to just show the reciept and go. I folded it over twice, and held it so it wouldn't open so she could punch her little hole in it, and left.
I remember an episode of the Andy Griffith Show where there was a rash of shoplifting going on at the main store in town... Barney stopped one old lady whom he was SURE saw lift something... Andy broke it up and apologized to the lady (IN the store) and dragged Barney on outside and told him... "you just can't be stopping customers for having something that they can say they FORGOT to pay for!".... but of course when the little old lady came OUTSIDE the store... Andy arrested her for shop-lifting. It was a fine line and a very good point that retailers need to pay attention to (not, that they have to watch that particular episode, just the principle of it).
It's only shoplifting when you're OUTSIDE the store and while their cameras may catch you in the act of pocketing something you can ALWAYS claim that you wanted a better way to carry it or some other "lame" but viable excuse. You still got to be out of their doors without paying for it to actually be called a shoplifter.
But it's nitpicking either way. Pocketing something does show intent.

There are other stores to shop at/from and extra 10-15 minutes to drive isn't going to kill anybody. Don't like their service... don't shop there. But they DO have their own investments to protect.
Still, the last time I got stop on suspect shoplifting I found the manager in the bunch and the police officer and told them before I consented to the search that IF ANYTHING they find on my person is something that I didn't pay for from their store is on my person ... they can arrest me... if not... they'll need to call their lawyers. The manager stopped at that and had to think it over. Actually found the employee who pointed the finger and asked them if they were SURE they saw me ... t'was a messy situation to be sure... the employee could only say "I think so." The manager told the cop (all of this was in the store) to let me go... the cop followed me outside and apparently wasn't afraid to be sued and asked to search me... I consented. He found... nothing that I didn't pay for on my person.
Cop said that I did the right thing.

Funny though... it's employee theft that is causing most of the damage/losses to these stores.
 

Archangel M

Senior Master
Joined
Dec 5, 2007
Messages
4,555
Reaction score
154
The only thing I would suggest to the "indignant customers" out there is to NOT try the "ignore the cop and go on my way" tactic. YOU may know all the details of the situation but most of these get dispatched to the police as "customer trouble". If we pull up with you walking to your car and the manager waving at us and pointing at you we will stop and identify you until we figure out what is going on. If you pull the "I did nothing wrong and you cant detain me" act...well we CAN detain you until we can determine what is going on and you could be arrested for obstructing an investigation, which is what I think has happened in some of these cases...
 

Kreth

Grandmaster
MTS Alumni
Joined
Aug 26, 2003
Messages
6,980
Reaction score
86
Location
Oneonta, NY
Actually I think in a situation like the OP, I would talk to the responding cop and tell him I'd like the greeter arrested for unlawfully detaining me, and if they (the greeter) shoved the cart in anyway while I was holding it, I might tack on assault just for fun.
 

Archangel M

Senior Master
Joined
Dec 5, 2007
Messages
4,555
Reaction score
154
Actually I think in a situation like the OP, I would talk to the responding cop and tell him I'd like the greeter arrested for unlawfully detaining me, and if they (the greeter) shoved the cart in anyway while I was holding it, I might tack on assault just for fun.

I wouldn't play either sides games. Id tell the manager the options I listed above and Id tell you that if YOU were free to go (as in they didnt grab you physically) that you were not unlawfully imprisoned. And unless they rammed the cart into you and either intentionally or recklessly injured you that the assault wouldn't fly either. Your option would be to sue the store.

This whole thing is more a civil matter than a penal law matter IMO.
 

Kreth

Grandmaster
MTS Alumni
Joined
Aug 26, 2003
Messages
6,980
Reaction score
86
Location
Oneonta, NY
I wouldn't play either sides games. Id tell the manager the options I listed above and Id tell you that if YOU were free to go (as in they didnt grab you physically) that you were not unlawfully imprisoned. And unless they rammed the cart into you and either intentionally or recklessly injured you that the assault wouldn't fly either. Your option would be to sue the store.
I'm aware of that, but it would be fun to scare the **** out of the greeter for wasting my time. :idunno:
 

Archangel M

Senior Master
Joined
Dec 5, 2007
Messages
4,555
Reaction score
154
Personally..If you are going into a store that you ALREADY KNOW checks receipts and you are causing a scene to make a point about a store policy you knew about going in..Im not going to be altogether on your side.
 

Kreth

Grandmaster
MTS Alumni
Joined
Aug 26, 2003
Messages
6,980
Reaction score
86
Location
Oneonta, NY
Personally..If you are going into a store that you ALREADY KNOW checks receipts and you are causing a scene to make a point about a store policy you knew about going in..Im not going to be altogether on your side.
If they did it consistently I'd probably make less of an issue of it (see my earlier post in this thread). It's kind of like my Indian brother-in-law who seems to get snagged for a lot of "random" checks at the airport. :idunno:
 

Gordon Nore

Senior Master
Joined
May 26, 2007
Messages
2,118
Reaction score
77
Location
Toronto
9. Circuit City Customer Arrested After Refusing To Show Receipt Michael writes, "I've always taken the stance that retail stores shouldn't treat their loyal customers as criminals and that customers shouldn't so willingly give up their rights along with their money."

Bob,

I didn't pursue the link, but it puts to mind of a story I read (perhaps on MT) of a young man who was detained in the parking lot of one of these retailers, with his very young siblings in tow. He successfully fought it in the courts.

At my Best Buy, the sales staff wear blue shirts, and the door staff wear yellow shirts and have these blasted highlighters. I don't like it, because our system of justice does not require me to prove to someone I am not a thief. When they ask to check my bags and reciepts, I say, "No thank you," with a smile and walk on.

Once I was making a purchase at Future Shop. The checkout was no more than eight feet from the guy with the marker, who was watching me make the purchase. He then stopped me, saying "I need to check your reciept and purchases." I replied, "No you don't. You just watched me pay for my purchases." He insisted, and it was then I began to suspect that these guys aren't just checking on customers; they're watching their co-workers.
 

Wild Bill

Green Belt
Joined
Oct 17, 2004
Messages
160
Reaction score
6
Location
Washington
....... and it was then I began to suspect that these guys aren't just checking on customers; they're watching their co-workers.


When I worked loss prevention it was common knowlege that most of the theft was being commited by employees.
 

Latest Discussions

Top