Ender
Black Belt
- Joined
- Apr 25, 2003
- Messages
- 684
- Reaction score
- 21
1. Compaq is considering changing the command
: "Press Any Key" to Press Return
: Key" because of the flood of calls
: asking where the "Any" key is.
: 2. AST technical support had a caller
: complaining that her mouse was hard to
: control with the dust cover on. The cover
: turned out to be the plastic bag the mouse
: was packaged in.
: 3. Another AST customer was asked to send a
: copy of her defective diskettes. A few days
: later a letter arrived from the customer
: along with photocopies of the floppies.
: 4. A Dell technician advised his customer to
: put his troubled floppy back in the drive and
: close the door. The customer asked the tech
: to hold on and was heard putting the phone
: down, getting up and crossing the room to
: close the door to his room.
: 5. Another Dell customer called to say he
: couldn't get his computer to fax anything.
: After 40 minutes of troubleshooting, the
: technician discovered the man was trying to
: fax a piece of paper by holding it in front
: of the monitor screen and hitting the
: "send" key.
: 6. Yet another Dell customer called to
: complain that his keyboard no longer worked.
: He had cleaned it by filling up his tub with
: soap and water and soaking the keyboard for a
: day, then removing all the keys and washing
: them individually.
: 7. A Dell technician received a call from a
: customer who was enraged because his computer
: had told him he was "bad and an
: invalid." The tech explained that the
: computer's "bad command" and
: "invalid" responses shouldn't be
: taken personally
: 8. A confused caller to IBM was having
: troubles printing documents. He told the
: technician that the computer had said it
: "couldn't find printer." The user
: had also tried turning the computer screen to
: face the printer but that his computer still
: couldn't "see" the printer.
: 9. An exasperated caller to Dell Computer
: Tech Support couldn't get her new Dell
: Computer to turn on. After ensuring the
: computer was plugged in, the technician asked
: her what happened when she pushed the power
: button. Her response, "I pushed and
: pushed on this foot pedal and nothing
: happens." The "foot pedal"
: turned out to be the computer's mouse.
: 10. Another customer called Compaq tech
: support to say her brand-new computer
: wouldn't work. She said she unpacked the
: unit, plugged it in and sat there for 20
: minutes waiting for something to happen. When
: asked what happened when she pressed the
: power switch, she asked, "What power
: switch?"
: 11. Another IBM customer had troubles
: installing software and rang for support.
: "I put in the first disk, and that was
: OK. It said to put in the second disk, and
: had some problems with the disk. When it said
: to put in the third disk, I couldn't even fit
: it in...." The user hadn't realized that
: "Insert Disk 2" meant to remove
: Disk 1 first.
: 12. In a similar incident, a customer had
: followed the instructions for installing
: software. The instructions said to remove the
: disk from its cover and insert into the
: drive. The user had physically removed the
: casing of the disk and wondered why there
: were problems.
: 13.. A woman called the Canon help desk with
: a problem with her printer. The tech asked
: her if she was running it under
: "Windows." The woman responded,
: "No, my desk is next to the door. But
: that is a good point. The man sitting in the
: cubicle next to me is under a window and his
: printer is working fine."
: 14. Tech Support: "O.K. Bob, let's press
: the control and escape keys at the same time.
: That brings up a task list in the middle of
: the screen. Now type the letter "P"
: to bring up the Program Manager."
: Customer: "I don't have a 'P'."
: Tech: "On your keyboard, Bob."
: Customer: "What do you mean?"
: Tech: "'P' on your keyboard, Bob."
: Customer: "I'm not going to do that
: "Press Any Key" to Press Return
: Key" because of the flood of calls
: asking where the "Any" key is.
: 2. AST technical support had a caller
: complaining that her mouse was hard to
: control with the dust cover on. The cover
: turned out to be the plastic bag the mouse
: was packaged in.
: 3. Another AST customer was asked to send a
: copy of her defective diskettes. A few days
: later a letter arrived from the customer
: along with photocopies of the floppies.
: 4. A Dell technician advised his customer to
: put his troubled floppy back in the drive and
: close the door. The customer asked the tech
: to hold on and was heard putting the phone
: down, getting up and crossing the room to
: close the door to his room.
: 5. Another Dell customer called to say he
: couldn't get his computer to fax anything.
: After 40 minutes of troubleshooting, the
: technician discovered the man was trying to
: fax a piece of paper by holding it in front
: of the monitor screen and hitting the
: "send" key.
: 6. Yet another Dell customer called to
: complain that his keyboard no longer worked.
: He had cleaned it by filling up his tub with
: soap and water and soaking the keyboard for a
: day, then removing all the keys and washing
: them individually.
: 7. A Dell technician received a call from a
: customer who was enraged because his computer
: had told him he was "bad and an
: invalid." The tech explained that the
: computer's "bad command" and
: "invalid" responses shouldn't be
: taken personally
: 8. A confused caller to IBM was having
: troubles printing documents. He told the
: technician that the computer had said it
: "couldn't find printer." The user
: had also tried turning the computer screen to
: face the printer but that his computer still
: couldn't "see" the printer.
: 9. An exasperated caller to Dell Computer
: Tech Support couldn't get her new Dell
: Computer to turn on. After ensuring the
: computer was plugged in, the technician asked
: her what happened when she pushed the power
: button. Her response, "I pushed and
: pushed on this foot pedal and nothing
: happens." The "foot pedal"
: turned out to be the computer's mouse.
: 10. Another customer called Compaq tech
: support to say her brand-new computer
: wouldn't work. She said she unpacked the
: unit, plugged it in and sat there for 20
: minutes waiting for something to happen. When
: asked what happened when she pressed the
: power switch, she asked, "What power
: switch?"
: 11. Another IBM customer had troubles
: installing software and rang for support.
: "I put in the first disk, and that was
: OK. It said to put in the second disk, and
: had some problems with the disk. When it said
: to put in the third disk, I couldn't even fit
: it in...." The user hadn't realized that
: "Insert Disk 2" meant to remove
: Disk 1 first.
: 12. In a similar incident, a customer had
: followed the instructions for installing
: software. The instructions said to remove the
: disk from its cover and insert into the
: drive. The user had physically removed the
: casing of the disk and wondered why there
: were problems.
: 13.. A woman called the Canon help desk with
: a problem with her printer. The tech asked
: her if she was running it under
: "Windows." The woman responded,
: "No, my desk is next to the door. But
: that is a good point. The man sitting in the
: cubicle next to me is under a window and his
: printer is working fine."
: 14. Tech Support: "O.K. Bob, let's press
: the control and escape keys at the same time.
: That brings up a task list in the middle of
: the screen. Now type the letter "P"
: to bring up the Program Manager."
: Customer: "I don't have a 'P'."
: Tech: "On your keyboard, Bob."
: Customer: "What do you mean?"
: Tech: "'P' on your keyboard, Bob."
: Customer: "I'm not going to do that
