bushidomartialarts
Senior Master
School owners -- avoid the Champions Way billing company at all costs.
They advertise their software and service in MA Success and have a strong web presence and seem like a good deal. I signed up with them last September and have had 7 months of appalling service and downright dishonesty for my trouble.
That's the short version. For anybody interested, the long version follows:
1. September I sign up for their services, get the startup package, dot my Is, cross my Ts.
2. October I try and run billing through the service. Doesn't work. I call in and find out there was a form that got missed first time around. I figure cool, probably my fault, send in the form.
3. November I try and run billing through the service. Doesn't work. I call in and find out there was a glitch on their end. At this point I try to cancel my account. I'm told by a manager that, if I'll give them one more chance, they'll fix everything and if things didn't work they'll cancel my account.
4. December I spend getting my software completely up to speed. Imput all the information, double check everything.
5. January I try and run billing through the service. Visa and MC work, but AmEx doesn't. When I call to ask why, I'm told it was because I ordered a reversal of the setup charge. Further investigation discovers that in fact, it was an error on their end that turns up the same error message in their database as if I had done so. I hadn't. At this point, I call them on their promise at which point the manager denies having made such a promise.
6. Feb til Now I'm still fighting to be released from the 12 month service contract.
Seriously, do not do business with these people. They have some slick software, but their account management is terrible and the management is dishonest.
Feel free to contact me if you have any questions.
They advertise their software and service in MA Success and have a strong web presence and seem like a good deal. I signed up with them last September and have had 7 months of appalling service and downright dishonesty for my trouble.
That's the short version. For anybody interested, the long version follows:
1. September I sign up for their services, get the startup package, dot my Is, cross my Ts.
2. October I try and run billing through the service. Doesn't work. I call in and find out there was a form that got missed first time around. I figure cool, probably my fault, send in the form.
3. November I try and run billing through the service. Doesn't work. I call in and find out there was a glitch on their end. At this point I try to cancel my account. I'm told by a manager that, if I'll give them one more chance, they'll fix everything and if things didn't work they'll cancel my account.
4. December I spend getting my software completely up to speed. Imput all the information, double check everything.
5. January I try and run billing through the service. Visa and MC work, but AmEx doesn't. When I call to ask why, I'm told it was because I ordered a reversal of the setup charge. Further investigation discovers that in fact, it was an error on their end that turns up the same error message in their database as if I had done so. I hadn't. At this point, I call them on their promise at which point the manager denies having made such a promise.
6. Feb til Now I'm still fighting to be released from the 12 month service contract.
Seriously, do not do business with these people. They have some slick software, but their account management is terrible and the management is dishonest.
Feel free to contact me if you have any questions.
